Technical Program Manager, Consultant UK

We have a bunch of roles in the UK, Yorkshire Area and in India for Salesforce.com and Cisco CTI engineers. Software and Application engineers, Architects, BA’s, Consultants, Test and PMs needed for UK (Yorkshire area and India). Send resumes to: Ravi.Goel@ust-global.com . Details on my blog and twitter.


Detailed knowledge of Contact Centre technology around routing intelligence, IVR, CTI, voice integrations and desktop integrations
* Detailed understanding of Cisco CTI, SIP Server and Voice Platform architecture
* Knowledge of messaging protocols
* Experienced with installing and configuring single and multi-tenanted solutions
* Methodical approach to troubleshooting and testing
* Capable of planning environment builds including server OS and RDBMS specifications
* Detailed understanding around the design of Cisco Unified Contact Centres
* Detailed knowledge of voice, signaling and message paths for a Pre routing Service Provider integration and Post routing Enterprise integration for both IP and TDM voice solutions
* Hands-on knowledge of Cisco Contact Centre application install, build & integration incl. O/ S & D/ B requirements
* Detailed hands on knowledge of Cisco Contact Centre Configuration and Scripting
* A background in Contact Centre application integration to include failover, resilience, feature & functionality testing

Bentonville, Arkansas: Program manager, PM, PMO, IT

Job Title : Manager PMO

Location: Bentonville, AR

JO ID - 14438

Apply to Susan.Hand@ust-global.com by submitting email and resume in Word format.

Manager PMO, Project Manager, IT PM

1. Coordinates with DE team as required and assists in orienting / training new PMs joining UST with UST processes and tools – QMS, PHD, Source Tool.

2. Provides process consultancy to PMs and project teams towards tailoring the processes to suit project need, customizing templates and guidelines, and sharing best practices and learning from other projects.

3. Conducts monthly process reviews / audits of all Joint-Managed / UST-Managed projects including validation of PM self-ratings and performing IQA audits for each project.

4. Verifies on weekly basis that Project Status, Metrics Compliance, Contract Compliance, and Process Compliance at BU level are at 100% Green and if not, raises flags proactively at PM/AM/OM level and tracks action items to closure.

5. Reviews and approves for client submission, key documents prior to project initiation, namely the SOW, PIP, project schedule, and project kick-off deck.

6. Proactively identifies projects headed towards trouble and provides early-warning signals to PM/AM/OM, based on review of project assets and/or audit scores relative to historical benchmark.

7. Establishes the criteria for a project “watch list” (e.g. PM self-rating / Cust satisfaction / GPM variance), evaluates projects on those criteria, publishes the results to management, and provides focused involvement with those projects to move them from the watch list.

8. Assesses capability and effectiveness of current processes; identifies process improvement opportunities and takes forward.

9. Reviews project artifacts such as PMP, CMP, and other client deliverables on request from project teams / AM / OM.

Director and Architect of Software Development and Operating systems

Please contact me for the complete listing of roles. Microsoft will be opening senior level roles in Cambridge. Keep posted for new developments, and contact me for interests. No Agencies at this time.

Location: Microsoft, Boston MA AND Cambridge, MA

Position: Director of Software Development and Application Virtualization
-Must have 10+ years of managing large scale ERP software development products
-Must have 8+ years managing across teams for the Software Development, Testing and --Release of large quality products
-Must have 8+ years of Windows Architecture, and System Level Programming
-Must have managed highly productive teams.
-Software development experience is a requirement
-C++ AND WINDOWS AND KERNEL LEVEL PROGRAMMING

Location: Microsoft, Boston MA AND Cambridge, MA
Architect of Application Virtualization
-Must have prior experience in Software Architecture of large scale products
-8+ recent years of Windows Architecture
-Virtualization is preferred
-C++ is necessary